Emergency Preparedness Information: Replacing Documents

Here is a list of useful websites and telephone numbers:

SNAP Cards: 

• Phone: 1-888-524-3578
• Website: www.dcfs.la.gov/DSNAP

Green Cards: 

• Phone: 800-375-5283
• Website: https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card

Birth and Death Certificates: 

• Phone: 225-342-9500
• Website: http://new.dhh.louisiana.gov/index.cfm/page/635

Louisiana Driver’s Licenses: 

• Phone: 888-214-5367
• Website: https://www.expresslane.org/Pages/faqs/dl_q26.aspx

Bank Checks, ATM/Debit Cards or Safe Deposit Boxes: 

• Phone: 877-275-3342
• Website: https://www.fdic.gov/

Credit Cards – Contact the appropriate issuing institution: 

• American Express:

  • Phone: 800-327-1267

  • Website: https://www.americanexpress.com/us/content/help/lost-stolen-card.html

• Discover:

  • Phone: 800-347-2683
  • Website: https://www.discover.com/credit-cards/help-center/

• MasterCard:

  • Phone: 800-627-8372
  • Website: https://www.mastercard.us/en-us/consumers/get-support.html

• Visa:

  • Phone: 800-847-2911
  • Website: https://usa.visa.com/support/consumer/lost-stolen-card.html

Credit Reports: Equifax, Experian or TransUnion: 

• Phone: 877-322-8228
• Website: https://www.annualcreditreport.com/index.action

Social Security Cards: 

• Phone: 800-772-1213
• Website: https://www.ssa.gov/ssnumber/

Fraud Alerts or a Credit Freeze:

• Website: https://www.comparitech.com/identity-theft-protection/freeze-credit/

Other support:

Identity Theft Resource Center: 

• Phone: 888-400-5530
• Website: http://www.idtheftcenter.org/ 
• Email: info@fightidentitytheft.com

Medicare Cards: 

• Phone: 800-772-1213
• Website: https://faq.ssa.gov/en-us/Topic/article/KA-01735

Passports: 

• Phone: 877-487-2778
• Website: https://travel.state.gov/content/passports/en/passports/lost-stolen.html

U.S. Savings Bonds: 

• Toll-free phone: 844-284-2676
• Website: https://www.treasurydirect.gov/indiv/research/indepth/ebonds/res_e_bonds_eereplace.htm

Federal Tax Returns: 

• Phone: 800-829-1040
• Website: https://www.irs.gov/uac/About-Form-4506T

Military Records: 

• Phone: 866-272-6272
• Website: https://www.archives.gov/veterans/military-service-records/

Insurance Documents: 

• Check with your insurance agent.

• Website: http://insurance.lawyers.com/natural-disasters/replacing-personal-documents-lost-in-a-disaster.html

Real Estate and Property Records (Mortgage Documents, Deeds, etc.): 

• Contact your agent.
• Website: http://insurance.lawyers.com/natural-disasters/replacing-personal-documents-lost-in-a-disaster.html  

Medical and Prescription Records: 

• Call your doctor; medical and prescription records are tracked electronically.

Proof of Address/Residency: 

• Contact your local utility company to obtain a recent bill.

National Archives Records: 

• Provides general guidelines for dealing with records.
• Phone: 866-272-6272
• Website: https://www.archives.gov/preservation/disaster-response/guidelines​

Saving family records:

• Website: https://www.archives.gov/preservation/disaster-response/guidelines

Information provided by FEMA. From http://www.wafb.com/story/32833625/how-to-replace-lostflood-damaged-documents