Emergency Preparedness Information: Replacing Documents

Here is a list of useful websites and telephone numbers:

SNAP Cards: Phone: 1-888-524-3578

• Website: www.dcfs.la.gov/DSNAP

Green Cards: 800-375-5283

• Website: https://www.uscis.gov/green-card/after-green-card-granted/replace-green-card

Birth and Death Certificates: 225-342-9500

• Website: http://new.dhh.louisiana.gov/index.cfm/page/635

Louisiana Driver’s Licenses: 888-214-5367

• Website: https://www.expresslane.org/Pages/faqs/dl_q26.aspx

• CHANGE IN DMV RULES FOR ADDRESS CHANGES:

  You now must bring TWO (2) pieces of mail with your new address.

Bank Checks, ATM/Debit Cards or Safe Deposit Boxes: 877-275-3342

• Website: https://www.fdic.gov/

Credit Cards – Contact the appropriate issuing institution: 

American Express: 800-327-1267

• Website: https://www.americanexpress.com/us/content/help/lost-stolen-card.html

Discover: 800-347-2683

• Website: https://www.discover.com/credit-cards/help-center/

MasterCard: 800-627-8372

• Website: https://www.mastercard.us/en-us/consumers/get-support.html

Visa: 800-847-2911

• Website: https://usa.visa.com/support/consumer/lost-stolen-card.html

Credit Reports: Equifax, Experian or TransUnion: 877-322-8228

• Website: https://www.annualcreditreport.com/index.action

Social Security Cards: 800-772-1213

• Website: https://www.ssa.gov/ssnumber/

Fraud Alerts or a Credit Freeze:

• Website: https://www.comparitech.com/identity-theft-protection/freeze-credit/

Other support:

Identity Theft Resource Center: 888-400-5530

• Website: http://www.idtheftcenter.org/ 
• Email: info@fightidentitytheft.com.

Medicare Cards: 800-772-1213

• Website: https://faq.ssa.gov/en-us/Topic/article/KA-01735

Passports: 877-487-2778

• Website: https://travel.state.gov/content/passports/en/passports/lost-stolen.html

U.S. Savings Bonds: 844-284-2676 (toll-free)

• Website: https://www.treasurydirect.gov/indiv/research/indepth/ebonds/res_e_bonds_eereplace.htm

Tax Returns: 800-829-1040

• Website: https://www.irs.gov/uac/About-Form-4506T

Military Records: 866-272-6272

• Website: https://www.archives.gov/veterans/military-service-records/

Insurance Documents: Check with your insurance agent.

• Website: http://insurance.lawyers.com/natural-disasters/replacing-personal-documents-lost-in-a-disaster.html

Real Estate and Property Records (Mortgage Documents, Deeds, etc.): Contact your agent.

• Website: http://insurance.lawyers.com/natural-disasters/replacing-personal-documents-lost-in-a-disaster.html  

Medical and Prescription Records: Call your doctor; medical and prescription records are tracked electronically.

Proof of Address/Residency: Contact your local utility company to obtain a recent bill.

National Archives Records: 866-272-6272

• General guidelines for dealing with records
• Website: https://www.archives.gov/preservation/disaster-response/guidelines​

Saving family records:

• Website: https://www.archives.gov/preservation/disaster-response/guidelines

Information provided by FEMA. From http://www.wafb.com/story/32833625/how-to-replace-lostflood-damaged-documents